db514's Privacy Policy

1 Introduction and Scope

db514 ("we", "us", "platform") is a trusted online gaming platform in Bangladesh. This privacy policy explains what information we collect when you use db514's website and services, how we use it, who we share it with, and how we keep it secure.

By using db514's website or any of its services, you are considered to have agreed to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions.

We may update this privacy policy from time to time. Any changes will be published on the website with a new date. You are encouraged to read this policy before using each service.

2 What Information We Collect

db514 collects various types of information to operate its services properly. This information is divided into two main categories:

2.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address (for communication)
• Bangladesh National ID number (for identity verification)
• Payment information — bKash number, Nagad number, Rocket number, Upay details, or bank account details
• Username and password
• Residential address (where applicable)

2.2 Information Collected Automatically

When you use db514, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Pages you visit and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs
• Date, time, and approximate geographic location of connection

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may occasionally collect limited verification information through trusted third-party service providers.

3 Purpose of Data Use

db514 uses your information for specific and legitimate purposes. Your information is not used for any unsolicited or unnecessary purpose.

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and other financial transactions
• Age verification and identity confirmation
• Providing customer support and resolving issues
• Preventing fraud, money laundering, and other illegal activities
• Implementing and monitoring responsible gaming policies
• Sending relevant promotional offers based on your preferences (with your consent)
• Improving service quality and resolving technical issues
• Meeting legal obligations and fulfilling regulatory requirements
• Ensuring the security and integrity of the platform

4 Data Sharing and Disclosure

db514 never sells your personal information or provides it to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, technical infrastructure, and customer service. All such partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide necessary information under applicable laws of Bangladesh, court orders, or lawful requests from authorities.

4.3 Fraud Prevention

If suspicious activity is detected on an account for the purpose of preventing money laundering and cybercrime, relevant information may be shared with the concerned authorities.

4.4 Business Transfers

In the event of a business merger, acquisition, or similar corporate transaction, your information may be transferred to the new entity. In such cases, we will notify you in advance.

5 Cookies and Tracking Technologies

The db514 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your preferences such as language or display settings.
• Analytics Cookies: Collect anonymous statistics to understand which pages are most used.
• Security Cookies: Help prevent fraud and account hijacking.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some important features of the platform from working properly.

6 Data Protection and Security

db514 has put in place industry-standard technical and administrative measures to keep your information secure:

• SSL/TLS Encryption: All data transmitted between you and our servers is transferred in encrypted form.
• Data-Level Encryption: Sensitive information such as passwords and financial details is stored in encrypted form in the database.
• Access Controls: Only authorised staff can access the information they need.
• Security Testing: Regular system audits and security reviews are conducted.
• Two-Factor Authentication: An additional security layer is available for account protection.
• Incident Response Plan: A process is in place for taking swift action in the event of a data breach.

Please note that no method of transmitting information over the internet or storing it digitally is 100% secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

7 Data Retention Period

db514 retains your information only for as long as necessary:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information is retained for the period required by legal and regulatory obligations.
• Transaction Records: Records of financial transactions are retained for a set number of years as required by legal obligations.
• Marketing Consent: Marketing communication data is retained until you withdraw your consent.

Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

As a user of db514, you have the following rights regarding your own information:

8.1 Right of Access

You can request a copy of your personal information stored with db514 at any time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request a correction. Many details can be changed directly in your account settings.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

To stop receiving any promotional messages, you can contact us via live chat or email.

8.5 Right to Lodge a Complaint

If you have any concerns about how we manage your data, please contact us directly first. We will work to resolve the matter quickly and correctly.

To exercise these rights, please use the contact details below.

9 Privacy of Minors

db514 strictly provides services only to individuals aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

If we are informed that someone under the age of 21 has registered on our platform, we will immediately close that account and delete the associated information.

10 Third-Party Links and Services

The db514 platform may sometimes reference third-party services, such as payment providers or game providers. These third parties have their own privacy policies and db514 is not responsible for how they manage information.

The privacy policies of payment services such as bKash, Nagad, Rocket, and Upay will apply, and we do not control the information transmitted through those services.

11 International Data Transfers

Although db514 is primarily operated for users in Bangladesh, some technical services may be hosted on international servers. Regardless of where information is stored, the same standards set out in this privacy policy will apply.

Third-party service providers that process information internationally are contractually bound to comply with data protection standards agreed with us.

12 Policy Changes and Updates

db514 reserves the right to update this privacy policy when necessary. If significant changes are made, we will:

• Post a prominent notice on the website
• Notify registered users by email or message
• Update the "Effective Date" at the top of the policy

Continued use of the platform after changes are made will be considered as your agreement to the updated policy. You are therefore encouraged to review this page regularly.

13 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. db514's dedicated support team will help resolve your matter quickly.